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Frequently Asked Questions

What is a personal vaporizer?
A personal vaporizer is a portable, handheld electronic device that provides an alternative smoking experience. State of the art technology replicates the traditional smoking experience without any of the thousands of harmful chemicals found in tobacco cigarettes.

A personal vaporizer is composed of 3 parts, a battery with a LED indicator light, an atomizer and a cartridge / mouthpiece. As you inhale on a personal vaporizer, the LED indicator lights up and the atomizer vaporizes the nicotine liquid inside the cartridge, producing an odorless vapor that resembles smoke. Inhalation of the nicotine vapor satisfies cravings and because the body absorbs nearly all of the nicotine, the exhaled vapor is harmless.

It looks like you're smoking a tobacco cigarette; you feel like you’re smoking a tobacco cigarette but you avoid all the negative aspects of smoking tobacco cigarettes.
Is a personal vaporizer a smoking cessation product?
No. A personal vaporizer is an alternative to smoking tobacco cigarettes that replicates the smoking experience without the harmful effects normally experienced by tobacco smokers. Nicotine is an addictive substance and it is not recommend for use by non-smokers, pregnant women and children.
What is in a personal vaporizer cartridge and Refill Liquid?
A personal vaporizer cartridge is a liquid container filled with Liquid which contains 3 main ingredients; water, nicotine and propylene glycol. Propylene glycol is an organic compound that is used in many foods and products. Propylene glycol is generally safe; however inhalation of propylene glycol mists may cause respiratory tract irritation in some individuals.

For those that experience sore throat from propylene glycol based Liquid we recommend that you discontinue use for a few days until the irritation clears up. Then try again with the propylene glycol based Liquid after a few days of using a vegetable glycerin based Liquid. Sometimes individuals will find that the second time around, there is no throat irritation. If you still experience irritation we recommend that you use a vegetable glycerin based Liquid.
How long does a cartridge last?
Many retailers make unrealistic claims that a cartridge is equivalent to 2 packs of cigarettes. Our experience shows the following per cartridge:

FS Maharaja RN4072   = 10-12 cigarettes
FS Emperor M201         = 10-12 cigarettes
FS Monarch DSE901    = 8-10 cigarettes
FS Pharaoh M401         = 8-10 cigarettes
Joye Dura-C 510           = 8-10 cigarettes

Cartridges may vary from these estimates depending on your usage and preference on amount of vapor produced.
How do I fill a dry or blank cartridge with Refill Liquid?
Refill Liquid is a great and thrifty alternative to purchasing cartridges. Refill your own cartridges for a fraction of the cost! For smokers with a pack a day habit, one 15 ml bottle is sufficient to last almost a full month with daily use. When a cartridge is visibly dry or starts to produce less vapor and it’s not due to a low battery charge, it’s time for a new cartridge or a refill. If a cartridge is not replaced or refilled at this time, the atomizer can burn out.

Simply fill your cartridge with 1-2 drops of Refill Liquid at a time and allow it to soak in for a minute. Remember to never overfill the cartridge because the atomizer can become flooded and stop functioning. Overfilling a cartridge may also lead to a leaking personal vaporizer.
What is the proper inhalation technique when using a personal vaporizer?
Using a personal vaporizer is different from smoking a traditional cigarette. To produce a good amount of vapor, take a longer, slower and deeper puff on the mouthpiece. The technique may take some practice but it’s easy to master.
How long does a battery last before it needs to be recharged?
With average use, a fully charged battery should be sufficient to last almost a full day. If smoking continuously, the battery will last significantly less.

Charging of the depleted battery should last for 3-4 hours. For our Joye Dura-C 510 Personal Vaporizer charging of the depleted battery should last for only 1 hour. By carrying an extra battery, personal vaporizer users can guarantee their use of the product won't be interrupted by a depleted battery.

After the battery had been used for considerable amount of time (usually 1-3 months) it may no longer hold a charge. At this time, a replacement battery will be needed.

Never leave a battery charging unattended or overnight as this may damage the battery and possibly pose a fire hazard.
How long does an atomizer last for?
An atomizer can last anywhere between 1-3 months, depending on how you care for it. Never use your personal vaporizer with a completely dry cartridge because the atomizer can burn out. Also, take care not to overfill the cartridge with too much Refill Liquid because the atomizer can become flooded and stop functioning.

Atomizers enter cleaning cycles after a certain number of inhalations. When entering a cleaning cycle, atomizers may become hot and alter the taste of the vapor temporarily. We recommend that you disconnect the battery from the atomizer to allow the atomizer to cool off.

Refill Liquid can be dripped directly onto an atomizer. A drop or two will produce a more intense flavor and lots of vapor. However, we do not recommend directly dripping on the atomizer because it can degrade atomizer performance and shorten its life dramatically.
Does the vapor produced by a personal vaporizer have an odor?
The vapor produced is virtually odorless and non-offensive to others. Flavored cartridges may produce a very faint aroma, for example, apple flavor will produce a faint apple scent.
Where can a personal vaporizer be used?
Virtually anywhere! Personal vaporizers do not fall under laws that ban tobacco cigarette use in public places like bars and restaurants because it does not contain tobacco! Because many are unfamiliar with personal vaporizers and they resemble real cigarettes, it may be wise to ask an establishment’s permission before use.
Can using a personal vaporizer help me save money?
Yes! The primary cost of a personal vaporizer may seem steep but you are purchasing a device that can last a long time with minimal upkeep. A carton of cigarettes is often more expensive than the price of a personal vaporizer starter kit! By utilizing cartridges and Refill Liquid, personal vaporizer users can save hundreds of dollars within a single year! And that’s just one of the benefits!
Is Nicotine dangerous?
Yes. Nicotine is an addictive substance and can be dangerous if used improperly or if consumed by minors or pets. Refill Liquids and products containing nicotine should be stored in a safe place out of the reach of minors and pets. By placing your order for these products you assume all responsibility and risk for the safe handling of products containing nicotine. The use of personal vaporizers by pregnant women and minors is not recommended or allowed. We ask you to exercise personal caution when using these products.
Does FreshSmoking offer a guarantee?
Yes! We at FreshSmoking are so confident that you will be satisfied with our products that we offer a 14-day money back guarantee on nearly all products that we sell. You may return new and unopened items purchased within 14 days for a full refund less shipping and handling. For full details of our guarantee, please refer to our return policy.
I placed an order and I did not receive a confirmation or shipping email!
Once an order is placed, a customer will receive an order confirmation and later, once the package is shipped, a shipping confirmation email with a tracking number. Sometimes emails from FreshSmoking may end up in a customer's spam folder or become flagged as spam by ISP immediately and not be delivered at all. If you ever experience problems receiving emails from us, please let us know by using our "Contact Us" form on our website. We will make a note in our files and send future emails from an alternate account. Please check your spam folder first, since there is a good chance the emails will be there.
Why is my new atomizer "wet" when it arrives?
There is no reason for concern. All atomizers come from the factory coated with primer fluid to keep the coil moist and to ensure proper operation. Just wipe the atomizer clean and you're good to go!
Two orders placed within a short amount of time?
When a customer places two orders, one shortly after another and they are going to the same address and have not yet shipped, we will generally combine the orders and refund the additional shipping costs within a few days. This is a courtesy for our customers.
I'm experiencing issues when checking out?
Some of our customers have been experiencing difficulty when they are checking out, not being able to select a credit card or input information. This is due to recent changes, security features or updates in some of the popular internet browsers such as Internet Explorer and their compatibility with our website.

Please, first try to use an alternate browser to check out, this usually solves the problem. If you do not have an alternate browser, Mozilla Firefox is compatible with our website, is secure and free to use and can easily be downloaded here: Mozilla Firefox

If you are still experiencing difficulty, disabling your internet firewall, e.g. Norton Internet Security and similar products or pop-up blockers in your browser can help solve the issue. If all else fails, send us an email and we will do our best to assist you.
 

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